Q&A: Clocking Your Broadband Speed

Q.

My broadband connection seems to have slowed down and I don’t think I’m getting the advertised speed. How can I tell what my current speed is?

A.

One quick way to get a basic idea of your connection speed is to visit an online broadband speed-test site. Several can be found around the Web, including Speedtest.net, MegaPath’s Speakeasy or the CNet Bandwidth Meter. Connecting the computer directly to the cable or DSL modem for the test should give you more accurate results. Mobile apps and other programs for measuring the speed of your Internet connection are also available.

If the test repeatedly shows a slower speed than what you are supposed to be getting, call your broadband provider and ask for a technician to come out and check your equipment and connections. Your broadband provider’s cables or other gear outside your home may be having issues as well.

But if your connection speed passes the test for what your Internet provider has promised, the slowness could be due to other things. If you have a wireless network set up to work with your broadband modem, the drag on your speed could be due to other users downloading or uploading big files, or hogging bandwidth with online streaming or gaming.

You should also check each computer connected to your home network for malicious software. Viruses, spyware or other invasive programs may be doing something to slow down your Internet speed as well.