Sprint customers already have the ability to get a phone upgrade on the first day of the month of their contract renewal, and Sprint is telling sales reps to remind customers of this practice to soften the blow. For customers with broken phones, Sprint recommends sales associates push to have them send their phones in for service, providing they have Total Equipment Protection (insurance) as an add-on to their plan. If they're still unsatisfied, they can be offered refurbished handsets through Sprints online store or through customer service. Finally, if customers that are truly upset or threaten to jump ship, sales representatives are instructed to pass them on to Sprint's Accounts Services department, which will offer other goodies in an effort to keep customers from leaving. Coincidentally, the delayed launch of the Evo 4G LTE — originally scheduled to debut tomorrow — means that some of the last customers able to take advantage of the program might not get their opportunity.